FAQ / Shipping Policies

Q: When will I get my order?

A: All orders are processed within 3 business days. Delivery times vary based on your distance from the shipping facility.Domestic orders normally deliver in 3-7 business days. International orders can take up to 6 weeks to be delivered.If you have questions on the status your order, please email customer service

Q: What forms of payment do you accept?

A: We gladly accept Visa, MasterCard & American Express, Discover and PayPal.

Q: Can I exchange or return an item I ordered? 

A: Yes. Please email service@okayplayer.com for info. 

Q: What if I accidentally list an incorrect address as my shipping address?

A: Please email customer service immediately with “WRONG SHIPPING ADDRESS” as the subject line. In the body of your email, please include your name and your “Order Number” with the correct information.

Q: I want to order something, but it’s out of stock! When will you get more products in?

A: Check back for updated stock (we are constantly updating the store) Items in this store tend to sell out quickly.

Q: My card was declined but I still was charged.

A: The charge is a pending transaction and will fall off within 2-3 business days. Your credit card company or bank will hold these funds for your own safety.

Q: I have multiple transactions on my bank statement.

A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.

Q: What do I do if I am having trouble with my cart?

A: Try enabling cookies on your browser. 

For Internet Explorer:

Click on Tools
. Go down to Internet Options
. In the Internet Options window click the Privacy tab
. Move the slider bar down to Medium, Low, or Accepts All Cookies
. Click the Apply button to save the settings
. Click OK to close the Internet Options window
. Exit the browser and begin a new transaction in a new window


For Firefox:
 

Click on Tools . Go down to Options . Click on the Privacy icon
. Click on the button next to Cookies, make sure' allow site to set cookies' is checked
. Click OK to save changes and close the Options window
. Exit the browser and begin a new transaction in a new window
If you continue experiencing problems you might want to try using another computer or another browser type, or wait for 24 hours and try the transaction again.

Q: I am interested in carrying Okayplayer in my store.  Who can I contact?

Wholesale inquires should be sent to service@okayplayer.com.

Shipping
Orders are generally processed within 2 business days. Delivery times vary based on your distance from the shipping facility. Domestic orders normally deliver in 3-7 business days. International orders can take 7 days - 4 weeks to be delivered. (The transit time begins the first full shipping day after the package leaves our facility.)

If you have questions on the status of your order, please email customer service.

Shipping Methods and Carriers  
We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select Rush or Expedited Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

Standard Shipping Times for U.S. Deliveries

  • Delivery within 3 to 5 business days . (The transit time begins the first full shipping day after the package leaves our facility.)
USPS Priority Shipping Rates for U.S. Deliveries
  • Delivery within 2-3 business days. (The transit time begins the first full shipping day after the package leaves our facility.)
Rush Shipping Rates for U.S. Deliveries
  • Delivery within 1 business day. (The transit time begins the first full shipping day after the package leaves our facility. 

How Rush Shipping Works: 
Not all of the items listed on our site are available immediately, so selecting Rush or Expedited Shipping does not necessarily mean your order will arrive in one or two days. Saturday and Sunday delivery is available for certain locations. Also, when you select Rush or Expedited Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

International Shipments
All of our orders ship from the United States of America.  The customer is responsible for all applicable duties and import taxes.